Refund policy

Refund Policy

At Pluxora, customer satisfaction is important to us. Please read our policy carefully.

1. Eligibility for Refunds  
We only offer refunds or replacements if:
- The item is defective  
- The item is damaged upon arrival  
- You received the wrong item  

2. Time Frame  
You must contact us within 7 days of receiving your order.

3. Proof Requirement  
To process your request, you must provide clear photo or video evidence of the issue.

4. Non-Refundable Situations  
We do not offer refunds for:
- Change of mind  
- Incorrect address provided by the customer  
- Delays caused by shipping carriers or customs  

5. Refund Process  
Once approved, refunds will be issued to your original payment method within 5–10 business days.

6. Late or Missing Refunds  
If you haven’t received your refund, please check with your bank before contacting us.

7. Contact  
Email: admin@pluxora.store